Matting

We put your dog's comfort above all else. If your dog is matted, it may have to be shaved or taken very short. Grooming matted dogs takes time so additional fees will be added on to the regular grooming price. There is an increased risk of injuries, such as clipper burn, cuts, or nicks, when grooming a matted dog. We do our best to avoid any injuries when shaving matted coats, but accidents can happen. We believe in humanity over vanity and will do what is most comfortable for your dog. We encourage the pet parent to brush and comb regularly to prevent any matting, especially on long hair.

Matted coats can cause skin irritation, dirt build up, restricted blood flow, and moisture which can lead to severe injures and pain for your dog. It is common for a dog, when shaved, to shake and lick as they are experiencing new sensations like air flow. 

Cancellations

Please give us 48 hours notice to change or cancel your appointment. Last minute cancellations and No-Shows will be charged a cancellation fee. Multiple missed appointments will be required to prepay for any future appointments. Arrivals after 9am will be considered a last minute cancellation/no-show and you will be asked to reschedule, so please be sure to plan accordingly.

We ask that everyone picks up their dog within 30 mins of receiving a call or text that they are ready. Pick ups after hours will have an additional charge.